× Here at Mount Sinai South Nassau, there is nothing more important than the health and safety of our patients. View the latest COVID-19 information and learn how we're keeping you safe

Visitor Information

Visitor Information

Revised Hospital Visitation Program at Mount Sinai South Nassau:

  • Effective October 1, 2020: For the safety of our patients, visitors, and staff, each patient may have one (1) visitor at their bedside at a time during visiting hours with a maximum of two (2) visitors per day. Visiting hours for the main hospital are 4-8p daily. Behavioral Health visiting hours are 6p-8p daily. Companions for Emergency Department (ED) Patients and Transitional Care Unit patients, please see specific policies for these areas below.
  • Per New York State Department of Health regulations, we cannot permit visitors from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory
  • Visitor must be 18 years or older
  • Visitor will be required to provide their name and contact information and the name of the patient they are visiting
  • Each visitor will undergo a symptom and temperature check upon entering the hospital.
  • Visitation will be denied to anyone who reports significant exposure to or symptoms of Covid-19 within 14 days of the visit. Symptoms include:
    • Temperature equal to or greater than 100 or Chills
    • Body or muscle aches
    • Loss of taste or smell
    • Loss of appetite, vomiting or diarrhea
  • Thorough hand hygiene must be performed before entering and upon leaving the patient’s room
  • A surgical mask is required to be worn at all times; one will be provided if needed.
  • Additional Protective Equipment will be provided if indicated
  • Once in the facility, the visitor must remain in the patient’s room throughout the visit except when requested to leave by the staff
  • No visitor access at the Washington Avenue entrance
  • There are no changes to the Pediatrics or Maternity visiting policies

There are limited policy exceptions for HEALTHY visitors, including:

  • Labor and Delivery, including immediate postpartum period: One healthy visitor, no rotation.
    • Patient’s support person will be allowed to stay with the mother until her until her discharge from the hospital
    • Patient’s support person will be allowed to come and go to and from the hospital during the time of the patient’s hospitalization
    • Patient’s support person will be instructed to wear a mask for the duration of being in the hospital
    • Patient’s support person will be assessed for signs and symptoms of COVID, including temperature checks every 12 hours
    • Obstetrics Visitor Policy FAQ
  • Pediatrics, NICU and Pediatrics ED: One healthy visitor allowed. (Rotation between two healthy visitors is only allowed in prolonged hospitalizations but only one visitor may be present at a time.)
  • Immediate End of Life situations: Two healthy visitors (only one may be present at a time), as long as we can ensure visitor and staff safety. If the patient is a parent of a minor child, one adult family member and one child may be permitted at the bedside.
  • Patients for Whom a Support Person has been determined to be essential to the care of the patient (medically necessary) including patients with intellectual and/or development disabilities and patients with cognitive impairments including dementia: One healthy visitor allowed. (Rotation between two healthy visitors is only allowed in prolonged hospitalizations but only one visitor may be present at a time.)

All visitors will be screened for symptoms of COVID-19, including temperature checks upon admission and every 12 hours thereafter. If a visitor shows any symptoms, staff will politely ask them to leave and provide appropriate follow-up information.

Depending on the patient situation, some visitors will be required to wear personal protective equipment (PPE).

Emergency Department Companion Policy

  • There is no visiting from 7a-8a and 7p-8p
  • Emergency Department (ED) patient companions must check in through the ED entrance only
  • Patients in our Emergency Department (ED) may have one (1) companion at the bedside
  • A companion must be 18 years or older and must provide their name and contact information and the name of the patient they are accompanying
  • A companion must undergo a symptom and temperature check upon entering the ED
  • Entrance will be denied to any companion who reports exposure to or symptoms of COVID-19 within 14 days of the visit
  • Per New York State Department of Health regulations, we cannot permit a companion who has recently traveled from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory
  • Thorough hand hygiene must be performed before entering and upon leaving the ED
  • A companion’s presence is subject to the direction of the patient, and is not expressly granted
  • A surgical mask must be worn at all times; one will be provided if needed.
  • Additional Personal Protective Equipment will be provided and must be worn if indicated
  • A companion may not leave the ED, but must remain with the patient through out the visit except when requested to leave by the staff
  • No loitering inside, outside or near the ED is permitted.

Transitional Care Unit Visiting Policy

Visiting hours for the Transitional Care Unit (TCU) are between 4pm - 8pm for a 30 minute-duration per visit. Visitors must call the TCU at (516) 632-3500 in advance and schedule visitation to avoid therapy interruption and unnecessary waiting.

  • The NYS Department of Health now requires anyone visiting a patient in a Skilled Nursing Facility or Rehabilitation Center to provide documentation on arrival to the facility of a negative Covid-19 Test performed within the last 7 days. For testing, you may visit your private healthcare provider or a local Urgent Care. In addition, New York State offers free testing by appointment. To find additional testing sites near you, please call 888-364-3065 or visit coronavirus.health.ny.gov and click on “Find a Test Site”.
  • Per NYS DOH regulations, we cannot permit visitors from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory.
  • Visitors will be screened for symptoms of COVID-19 upon arrival at the Main Entrance to the hospital.  Anyone who has symptoms of or reports a recent exposure to COVID-19 will not be permitted to visit.
  • Visitors must be 18 years of age or older and are required to provide their name and contact information, and the name of the resident they are visiting. 
  • Visitation is not permitted in resident rooms or treatment areas.
  • Residents are limited to one healthy visitor at a time.
  • Visitation is only permitted in a well-ventilated space.
  • Visitors are required to perform thorough hand hygiene upon entering and leaving the TCU
  • Visitors are required to wear a surgical mask at all times; one will be provided if needed.
  • Additional Personal Protective Equipment will be provided and must be worn if indicated.
  • Residents are required to wear a facemask covering the nose and mouth, if medically tolerated.
  • Visitors must remain socially distanced, from others at a minimum of 6 feet apart, except when assisting with wheelchair mobility.
  • Visitors who do not adhere to these policy requirements will be prohibited from visiting.

Please note, the visitor policy may be adjusted to ensure the safety of staff, patients and visitors.

We will support connection to family and friends through virtual means such as phone, Face Time, Skype or Zoom meeting. By doing this, we aim to meet our patients and their families’ needs while ensuring a safe environment.

Thank you for your understanding in these very difficult times. Please check the visitor policy for updates prior to your visit.

Due to these visiting restrictions, the following enhancements for patients have been enabled:

  • FREE television service for all patients
  • Patients will be asked to designate an external partner in their care, to whom updates on their condition will be provided daily
  • Patient discharge instructions will be made available for playback from any phone the patient chooses and will contain all pertinent information to the individual patient’s case. Instructions will be provided and can be shared with family members if the patient chooses

All Emergency Department Patients

You must use the Emergency Department entrance off Oceanside Road (back of the hospital). There is no Emergency Department access through the main entrance of the hospital.

Parking Advisory

Due to construction, there will be major changes on the hospital’s Oceanside campus in the coming months that will significantly impact where patients and visitors can park. Please visit our Parking Advisory page for more information.

Important Public Notice: Mount Sinai South Nassau Emergency Room Entrance Temporarily Relocated To Oceanside Road

Beginning Monday, November 25, the main entrance to Mount Sinai South Nassau Emergency Department (ED) on Nassau Parkway will be relocated to Oceanside Road during a four-month period of construction. Please visit our Construction Updates page for more information.

Visiting Guidelines

  • Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, age, national origin, religion, sex, sexual orientation, gender identity or disability.
  • Before and after visiting, clean your hands with hand sanitizer (located throughout the hospital) or wash your hands with soap and water. Staff are available to assist you if you have any questions regarding hand hygiene.
  • For the comfort and care of all patients, especially those in semiprivate rooms, help create a quiet and peaceful environment.
  • Use our waiting areas if hospital staff requests that you leave the room for a period of time, so we can provide treatment or to ensure patient privacy
  • The hospital has the right to have any disruptive visitor leave the hospital campus

Thank you for partnering with us to promote an environment that is both respectful and conducive to patient healing.

Gift Shop & Café

Our Gift Shop & Café, located in the lobby, offers a variety of gift items, including flowers, as well as light snacks.

Hours:
Weekdays: 7 a.m.-8 p.m.
Weekends: 8 a.m.-8 p.m.

Learn More

Directions
Get to Know Mount Sinai South Nassau (PDF)

About Your Stay

About Your Stay

Providing superior, quality patient care is at the center of all we do here at Mount Sinai South Nassau...

Read More

Directions

Directions

Thanks for your interest in being part of the important work of Mount Sinai South Nassau, an...

Read More

Financial Assistance Program

Financial Assistance Program

At Mount Sinai South Nassau, we provide care without regard to source of payment. If you do not have...

Read More

Follow My Health

FollowMyHealth

Now you can access much of your Mount Sinai South Nassau medical information online, whenever it’s convenient to you....

Read More

Hospitalist Services

Hospitalist Services

As a service to our patients and our physicians, Mount Sinai South Nassau employs a staff of full-time hospitalists...

Read More

Insurance Plans

Insurance Plans

We accept many different types of payments and insurance. But not every plan covers every service we provide....

Read More

Medical Records

Medical Records

Medical records are also called protected health information, or PHI. We can help you get them in a couple of ways:...

Read More

One Medical Passport

One Medical Passport

Medical Passports are secure, online patient-controlled accounts that provide medical history information...

Read More

Patient and Family Advisory Council

Patient and Family Advisory Council

The Mission of the Mount Sinai South Nassau Patient and Family Advisory Council (PFAC)...

Read More

Parking Advisory

Parking Advisory

Due to construction, there will be major changes on the hospital’s Oceanside campus in the coming months...

Read More

Pay Your Bill

Pay Your Bill

We will send your bill to you by mail. You may view and pay your Mount Sinai South Nassau hospital bill online...

Read More

Praise from Patients

Praise from Patients

At Mount Sinai South Nassau, we are committed to saving and improving the lives of our patients...

Read More

HIPAA Privacy Policies & Compliance

HIPAA Privacy Policies & Compliance

Pursuant to the Health Insurance Portability and Accountability Act of...

Read More

Registration

Registration

At Mount Sinai South Nassau, we’re dedicated to making your experience with us as pleasant as possible...

Read More

Spiritual Care

Spiritual Care

At Mount Sinai South Nassau, we recognize that pastoral counseling and other spiritual guidance...

Read More

Visitor Information

Visitor Information

For most of our nursing units, patients may welcome visitors 24 hours a day, seven days a week....

Read More