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Visitor Information

Visitor Information

Revised Hospital Visitation Program at Mount Sinai South Nassau:

Mount Sinai South Nassau is delighted to announce that beginning on Friday, June 19th, and daily thereafter, our expanded visitation will be initiated during the hours of 4p - 8p.

  • Patients may now have more than one visitor, but no more than one visitor at a time and for no more than a total of four hours per day. Visiting hours are 4-8p daily. Visiting hours for the Behavioral Health Unit are 6p - 8p.
  • Per New York State Department of Health regulations, we cannot permit visitors from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory  However, there are exceptions for patients and their companions traveling from other states for necessary medical care. 
  • Visitor must be 18 years or older
  • Visitor will be required to provide their name and contact information and the name of the patient they are visiting
  • Each visitor will undergo a symptom and temperature check upon entering the hospital.
  • Visitation will be denied to anyone who reports significant exposure to or symptoms of Covid-19 within 14 days of the visit. Symptoms include:
    • Temperature equal to or greater than 100 or Chills
    • Body or muscle aches
    • Loss of taste or smell
    • Loss of appetite, vomiting or diarrhea
  • Thorough hand hygiene must be performed before entering and upon leaving the patient’s room
  • A surgical mask is required to be worn at all times; one will be provided if needed.
  • Additional Protective Equipment will be provided if indicated
  • Once in the facility, the visitor must remain in the patient’s room throughout the visit except when requested to leave by the staff
  • No visitor access at the Washington Avenue entrance
  • The Emergency Room remains closed to visitors at this time
  • Visiting hours for the Behavioral Health Unit are 6pm - 8pm
  • No visitors allowed in the Transitional Care Unit as per New York State Department of Health guidelines
  • There are no changes to the Pediatrics or Maternity visiting policies

There are limited policy exceptions for HEALTHY visitors, including:

All visitors will be screened for symptoms of COVID-19, including temperature checks upon admission and every 12 hours thereafter. If a visitor shows any symptoms, staff will politely ask them to leave and provide appropriate follow-up information.

Depending on the patient situation, some visitors will be required to wear personal protective equipment (PPE).

Please note, the visitor policy may be adjusted to ensure the safety of staff, patients and visitors.

We will support connection to family and friends through virtual means such as phone, Face Time, Skype or Zoom meeting. By doing this, we aim to meet our patients and their families’ needs while ensuring a safe environment.

Thank you for your understanding in these very difficult times. Please check the visitor policy for updates prior to your visit.

Due to these visiting restrictions, the following enhancements for patients have been enabled:

  • FREE television service for all patients
  • Patients will be asked to designate an external partner in their care, to whom updates on their condition will be provided daily
  • Patient discharge instructions will be made available for playback from any phone the patient chooses and will contain all pertinent information to the individual patient’s case. Instructions will be provided and can be shared with family members if the patient chooses

Parking Advisory

Due to construction, there will be major changes on the hospital’s Oceanside campus in the coming months that will significantly impact where patients and visitors can park. Please visit our Parking Advisory page for more information.

Important Public Notice: Mount Sinai South Nassau Emergency Room Entrance Temporarily Relocated To Oceanside Road

Beginning Monday, November 25, the main entrance to Mount Sinai South Nassau Emergency Department (ED) on Nassau Parkway will be relocated to Oceanside Road during a four-month period of construction. Please visit our Construction Updates page for more information.

Visiting Guidelines

  • Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, age, national origin, religion, sex, sexual orientation, gender identity or disability.
  • Before and after visiting, clean your hands with hand sanitizer (located throughout the hospital) or wash your hands with soap and water. Staff are available to assist you if you have any questions regarding hand hygiene.
  • For the comfort and care of all patients, especially those in semiprivate rooms, help create a quiet and peaceful environment.
  • Use our waiting areas if hospital staff requests that you leave the room for a period of time, so we can provide treatment or to ensure patient privacy
  • The hospital has the right to have any disruptive visitor leave the hospital campus

Thank you for partnering with us to promote an environment that is both respectful and conducive to patient healing.

Gift Shop & Café

Our Gift Shop & Café, located in the lobby, offers a variety of gift items, including flowers, as well as light snacks.

Hours:
Weekdays: 7 a.m.-8 p.m.
Weekends: 8 a.m.-8 p.m.

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