Visitor Information

New Visitor Policy

New Limitations on Visitors: As of March 24, due to the escalating COVID-19 emergency, we are prohibiting all visitors across the Mount Sinai Health System, including visitors to the emergency departments, inpatient units, ambulatory sites and other facilities.

There are limited policy exceptions for HEALTHY visitors, including:

• Pediatrics and Pediatrics ED: One healthy visitor.
• NICU: One healthy adult visitor for the duration of the hospitalization, no rotation.
• End of Life situations: One healthy visitor and they may have a limit of one visitor per 24 hour period.
  

Labor & Delivery

As you know, Mount Sinai South Nassau’s recent visitor policy in Labor & Delivery has been to prohibit all partners as a disease prevention strategy for both our mothers and babies, as well as our staff. On Saturday, March 28, Governor Cuomo issued an Executive Order which mandates that all patients in Labor & Delivery be allowed a partner. As such, Mount Sinai South Nassau has updated its Labor & Delivery visitor policy to comply with this order.

Effective immediately:

1. The hospital will allow one healthy support person into the labor and delivery room. The partner will be temperature and questionnaire screened. If the partner has an elevated temperature or other suspicious symptoms, the partner will not be permitted into the Labor & Delivery Unit. The patient will be allowed to designate an alternate partner.
2. Once admitted, the patient will be swabbed for COVID-19. Beginning on Monday, March 30, the partner will also be swabbed. Until the test result is obtained, the patient and her partner will be treated as patients under investigation of COVID-19 and must wear FULL personal protective equipment (“PPE”) at all times when in the patient's room. PPE can be discontinued if the test is negative.
   
3. If the patient’s partner tests positive, the partner will need to leave the hospital and the healthy alternate will be permitted in the room.
   
4. Once the baby is born, the partner can stay until the patient is sent to the postpartum unit. No partners or visitors will be allowed in postpartum.
   

These are unprecedented times that require unprecedented steps. Just recently, we had a mother test positive for COVID-19. Mount Sinai South Nassau remains committed to providing the safest environment possible to protect our patients, staff and visitors.

Due to these visiting restrictions, the following enhancements for patients have been enabled:

• FREE television service for all patients
• Patients will be asked to designate an external partner in their care, to whom updates on their condition will be provided daily
• Patient discharge instructions will be made available for playback from any phone the patient chooses and will contain all pertinent information to the individual patient’s case. Instructions will be provided and can be shared with family members if the patient chooses

Parking Advisory

Due to construction, there will be major changes on the hospital’s Oceanside campus in the coming months that will significantly impact where patients and visitors can park. Please visit our Parking Advisory page for more information.

Important Public Notice: Mount Sinai South Nassau Emergency Room Entrance Temporarily Relocated To Oceanside Road

Beginning Monday, November 25, the main entrance to Mount Sinai South Nassau Emergency Department (ED) on Nassau Parkway will be relocated to Oceanside Road during a four-month period of construction. Please visit our Construction Updates page for more information.

Visiting Guidelines

• Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, age, national origin, religion, sex, sexual orientation, gender identity or disability.
• Visitors are welcome at any time during the patient’s stay. The only unit with scheduled visiting sessions is the Behavioral Health Unit.
  
• Visitors are required to obtain a color coded Visitor Identification badge from Security prior to visiting.  In the interest of safety and security of all patients, visitors and staff,  this badge must be worn at all times
• Please, do not visit if you are ill
• Ask staff if you don’t understand any “isolation” or “contact” precautions; these precautions protect you and your loved ones
• Before and after visiting, clean your hands with hand sanitizer (located throughout the hospital) or wash your hands with soap and water. Staff are available to assist you if you have any questions regarding hand hygiene.
• For the comfort and care of all patients, especially those in semiprivate rooms, help create a quiet and peaceful environment:

• During the hours of 6A-10 P, we request that no more than two visitors remain at the patient’s bedside at any given time. 
• During the hours of 10P-6A, we request only one visitor remain with the patient. Please notify the nursing staff if you have a visitor who will remain overnight so that we can make your visitor as comfortable as possible.
• Hospital staff may request or require that visitors leave a patient room temporarily in order for treatment to be provided or to afford the patient’s privacy and/or rest.

• Having young children and infants visit is a personal choice for our patients, made after careful consideration. Children must be supervised by an adult visitor and behave properly or the supervising adult will be asked to leave the unit with the child.
• Use our waiting areas if hospital staff requests that you leave the room for a period of time, so we can provide treatment or to ensure patient privacy
• Provide an adult to supervise children who are visiting
• The hospital has the right to have any disruptive visitor leave the hospital campus
  

Thank you for partnering with us to promote an environment that is both respectful and conducive to patient healing.

Gift Shop & Café

Our Gift Shop & Café, located in the lobby, offers a variety of gift items, including flowers, as well as light snacks.

Hours:
Weekdays: 7 a.m.-8 p.m.
Weekends: 8 a.m.-8 p.m.

Learn More

Directions
Get to Know Mount Sinai South Nassau (PDF)