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Coronavirus (COVID-19) Facts and Resources

Throughout the course of the COVID-19 outbreak in our communities, Mount Sinai South Nassau has been on the forefront of treating the disease, and working with the Mount Sinai Health System to research it.  We have helped large numbers of people recover from the virus, and we have learned a lot along the way—about how the virus behaves and how to treat it. We are committed to bringing you this information as it comes to light.

In addition, you will learn how to get care at Mount Sinai South Nassau, protecting yourself from COVID-19, our visitor policy, and much more. You will find that our information is constantly updated in response to the changing situation.

Mount Sinai South Nassau has been well prepared to come to the aid of those we serve in our communities. Our infectious disease specialists are trained and equipped to care for patients with complex diseases such as COVID-19, and have procedures in place to help you get the care you need.

New York State Quarantine Exemption for Patients and Companions

New York State has announced that it will make an exception from its new quarantine rules for patients traveling here for necessary medical care and their companions.

Patients from a state where there is significant community spread of COVID-19, and their companions, may travel here despite the quarantine “for a medical procedure, elective procedure, or other appointment that cannot be postponed,” according to the state Department of Health. Patients and their companions must remain quarantined except for travel that is necessary to their medical care, and the companions must abide by the visitor policy while on our campuses.

More information on New York’s quarantine policies, including a list of states to which it applies, can be found on the NYS DOH web site.

Patient Information

If your symptoms include fever, cough, or shortness of breath, or if you have had close contact with a confirmed or potential person diagnosed with COVID-19 in the last 14 days, you should call ahead and then go to your personal physician or browse our directory of local physicians and specialists. Calling ahead will let us prepare a special area where we can evaluate you while protecting both you and our other patients. Please do not go to the emergency room unless you are seriously ill.

Revised Hospital Visitation at Mount Sinai South Nassau:

  • Effective December 28, 2020, to protect our patients and staff from the recent rise in community spread of COVID-19, routine visiting hours will be suspended until further notice. Visiting exceptions will be made for:
    • Patients in labor, delivery, and the remainder of the patients’ admission (including a doula);
    • Pediatric patients;
    • Patients for whom a support person has been determined to be essential to the care of the patient (medically necessary), including patients with intellectual and/or developmental disabilities and patients with cognitive impairments including dementia; and 
    • Patients in immediate end-of-life situations.
  • We value the importance of family presence and will facilitate virtual visits between the patient and their care partner. The entire care team is dedicated to supporting our patients and their loved ones, and we are grateful for your respect and cooperation.
  • Companions for Emergency Department (ED) Patients, please see specific policies below.
  • Per New York State Department of Health regulations, we cannot permit visitors from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory
  • Any visitor must be 18 years or older
  • Visitor will be required to provide their name and contact information and the name of the patient they are visiting
  • Each visitor will undergo a symptom and temperature check upon entering the hospital.
  • Visitation will be denied to anyone who reports significant exposure to or symptoms of Covid-19 within 14 days of the visit. Symptoms include:
    • Temperature equal to or greater than 100F, or experiencing chills
    • Body or muscle aches
    • Loss of taste or smell
    • Loss of appetite, vomiting or diarrhea
  • Thorough hand hygiene must be performed before entering and upon leaving the patient’s room
  • A surgical mask is required to be worn at all times; one will be provided if needed.
  • Additional Protective Equipment will be provided if indicated
  • Once in the facility, the visitor must remain in the patient’s room throughout the visit except when requested to leave by the staff
  • There is no visitor access at the Washington Avenue entrance
  • See our Pediatrics and Maternity visiting policies

All visitors will be screened for symptoms of COVID-19, including temperature checks upon admission and every 12 hours thereafter. If a visitor shows any symptoms, staff will politely ask them to leave and provide appropriate follow-up information.

Depending on the patient situation, some visitors will be required to wear personal protective equipment (PPE).

Emergency Department Companion Policy

  • Effective December 8, 2020: due to rising hospitalizations associated with the COVID-19 pandemic, companions to the Emergency Department may be restricted as necessary to ensure the safety of patients and staff as the need arises.
  • There is no visiting from 7a-8a and 7p-8p
  • Emergency Department (ED) patient companions must check in through the ED entrance only
  • Patients in our Emergency Department (ED) may have one (1) companion at the bedside
  • A companion must be 18 years or older and must provide their name and contact information and the name of the patient they are accompanying
  • A companion must undergo a symptom and temperature check upon entering the ED
  • Entrance will be denied to any companion who reports exposure to or symptoms of COVID-19 within 14 days of the visit
  • Per New York State Department of Health regulations, we cannot permit a companion who has recently traveled from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory
  • Thorough hand hygiene must be performed before entering and upon leaving the ED
  • A companion’s presence is subject to the direction of the patient, and is not expressly granted
  • A surgical mask must be worn at all times; one will be provided if needed.
  • Additional Personal Protective Equipment will be provided and must be worn if indicated
  • A companion may not leave the ED, but must remain with the patient through out the visit except when requested to leave by the staff
  • No loitering inside, outside or near the ED is permitted.

Please note, the visitor policy may be adjusted to ensure the safety of staff, patients and visitors.

We will support connection to family and friends through virtual means such as phone, Face Time, Skype or Zoom meeting. By doing this, we aim to meet our patients and their families’ needs while ensuring a safe environment.

Thank you for your understanding in these very difficult times. Please check the visitor policy for updates prior to your visit.

All Emergency Department Patients

You must use the Emergency Department entrance off Oceanside Road (back of the hospital). There is no Emergency Department access through the main entrance of the hospital.

Public Events Cancellation

In order to best protect our patients, staff and community from the current public health crisis related to COVID-19, effective March 10, we have instituted a temporary policy cancelling all in-person lectures, events, classes, and meetings across the Mount Sinai Health System. We apologize for the inconvenience and appreciate your understanding.

How to Protect Yourself & Others from COVID-19

  • Cover your mouth and nose with a mask when around others
  • Wash your hands frequently with soap and water for at least 20 seconds, or with an alcohol-based hand sanitizer if soap and water are not available
  • Avoid close contact with sick people
  • Cover your cough or sneeze with a tissue or your elbow
  • Clean and disinfect frequently touched objects and surfaces using a household cleaning spray or wipe
  • Monitor Your Health Daily

The CDC website remains your best source for up-to-date, detailed information about COVID-19. Mount Sinai Health System experts also offer important facts and scientific insights about the disease.

CDC Resources

CDC Website
Information from the CDC on COVID-19

COVID-19 Infographc

Learn More

Frequently Asked Questions (FAQs)
Preventive measures for Flu & COVID-19 (English)
Preventive measures for Flu & COVID-19 (Spanish)
How to Wash Your Hands the Right Way (Video)

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