× Here at Mount Sinai South Nassau, there is nothing more important than the health and safety of our patients. View the latest COVID-19 information and learn how we're keeping you safe

Update on the Coronavirus (COVID-19)

Throughout the course of the COVID-19 outbreak in our communities, Mount Sinai South Nassau has been on the forefront of treating the disease, and working with the Mount Sinai Health System to research it.  We have helped large numbers of people recover from the virus, and we have learned a lot along the way—about how the virus behaves and how to treat it. We are committed to bringing you this information as it comes to light.

In addition, you will learn how to get care at Mount Sinai South Nassau, protecting yourself from COVID-19, our visitor policy, and much more. You will find that our information is constantly updated in response to the changing situation.

Mount Sinai South Nassau has been well prepared to come to the aid of those we serve in our communities. Our infectious disease specialists are trained and equipped to care for patients with complex diseases such as COVID-19, and have procedures in place to help you get the care you need.

New York State Quarantine Exemption for Patients and Companions

New York State has announced that it will make an exception from its new quarantine rules for patients traveling here for necessary medical care and their companions.

Patients from a state where there is significant community spread of COVID-19, and their companions, may travel here despite the quarantine “for a medical procedure, elective procedure, or other appointment that cannot be postponed,” according to the state Department of Health. Patients and their companions must remain quarantined except for travel that is necessary to their medical care, and the companions must abide by the visitor policy while on our campuses.

More information on New York’s quarantine policies, including a list of states to which it applies, can be found on the NYS DOH web site.

Patient Information

If your symptoms include fever, cough, or shortness of breath, or if you have had close contact with a confirmed or potential person diagnosed with COVID-19 in the last 14 days, you should call ahead and then go to your personal physician or browse our directory of local physicians and specialists. Calling ahead will let us prepare a special area where we can evaluate you while protecting both you and our other patients. Please do not go to the emergency room unless you are seriously ill.

Revised Hospital Visitation Program at Mount Sinai South Nassau:

  • Effective October 1, 2020: For the safety of our patients, visitors, and staff, each patient may have one (1) visitor at their bedside at a time during visiting hours with a maximum of two (2) visitors per day. Visiting hours for the main hospital are 4-8p daily. Behavioral Health visiting hours are 6p-8p daily. Companions for Emergency Department (ED) Patients and Transitional Care Unit patients, please see specific policies for these areas below.
  • Per New York State Department of Health regulations, we cannot permit visitors from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory
  • Visitor must be 18 years or older
  • Visitor will be required to provide their name and contact information and the name of the patient they are visiting
  • Each visitor will undergo a symptom and temperature check upon entering the hospital.
  • Visitation will be denied to anyone who reports significant exposure to or symptoms of Covid-19 within 14 days of the visit. Symptoms include:
    • Temperature equal to or greater than 100 or Chills
    • Body or muscle aches
    • Loss of taste or smell
    • Loss of appetite, vomiting or diarrhea
  • Thorough hand hygiene must be performed before entering and upon leaving the patient’s room
  • A surgical mask is required to be worn at all times; one will be provided if needed.
  • Additional Protective Equipment will be provided if indicated
  • Once in the facility, the visitor must remain in the patient’s room throughout the visit except when requested to leave by the staff
  • No visitor access at the Washington Avenue entrance
  • There are no changes to the Pediatrics or Maternity visiting policies

There are limited policy exceptions for HEALTHY visitors, including:

  • Labor and Delivery, including immediate postpartum period: One healthy visitor, no rotation.
    • Patient’s support person will be allowed to stay with the mother until her until her discharge from the hospital
    • Patient’s support person will be allowed to come and go to and from the hospital during the time of the patient’s hospitalization
    • Patient’s support person will be instructed to wear a mask for the duration of being in the hospital
    • Patient’s support person will be assessed for signs and symptoms of COVID, including temperature checks every 12 hours
    • Obstetrics Visitor Policy FAQ
  • Pediatrics, NICU and Pediatrics ED: One healthy visitor allowed. (Rotation between two healthy visitors is only allowed in prolonged hospitalizations but only one visitor may be present at a time.)
  • Immediate End of Life situations: Two healthy visitors (only one may be present at a time), as long as we can ensure visitor and staff safety. If the patient is a parent of a minor child, one adult family member and one child may be permitted at the bedside.
  • Patients for Whom a Support Person has been determined to be essential to the care of the patient (medically necessary) including patients with intellectual and/or development disabilities and patients with cognitive impairments including dementia: One healthy visitor allowed. (Rotation between two healthy visitors is only allowed in prolonged hospitalizations but only one visitor may be present at a time.)

All visitors will be screened for symptoms of COVID-19, including temperature checks upon admission and every 12 hours thereafter. If a visitor shows any symptoms, staff will politely ask them to leave and provide appropriate follow-up information.

Depending on the patient situation, some visitors will be required to wear personal protective equipment (PPE).

Emergency Department Companion Policy

  • There is no visiting from 7a-8a and 7p-8p
  • Emergency Department (ED) patient companions must check in through the ED entrance only
  • Patients in our Emergency Department (ED) may have one (1) companion at the bedside
  • A companion must be 18 years or older and must provide their name and contact information and the name of the patient they are accompanying
  • A companion must undergo a symptom and temperature check upon entering the ED
  • Entrance will be denied to any companion who reports exposure to or symptoms of COVID-19 within 14 days of the visit
  • Per New York State Department of Health regulations, we cannot permit a companion who has recently traveled from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory
  • Thorough hand hygiene must be performed before entering and upon leaving the ED
  • A companion’s presence is subject to the direction of the patient, and is not expressly granted
  • A surgical mask must be worn at all times; one will be provided if needed.
  • Additional Personal Protective Equipment will be provided and must be worn if indicated
  • A companion may not leave the ED, but must remain with the patient through out the visit except when requested to leave by the staff
  • No loitering inside, outside or near the ED is permitted.

Transitional Care Unit Visiting Policy

Visiting hours for the Transitional Care Unit (TCU) are between 4pm - 8pm for a 30 minute-duration per visit. Visitors must call the TCU at (516) 632-3500 in advance and schedule visitation to avoid therapy interruption and unnecessary waiting.

  • The NYS Department of Health now requires anyone visiting a patient in a Skilled Nursing Facility or Rehabilitation Center to provide documentation on arrival to the facility of a negative Covid-19 Test performed within the last 7 days. For testing, you may visit your private healthcare provider or a local Urgent Care. In addition, New York State offers free testing by appointment. To find additional testing sites near you, please call 888-364-3065 or visit coronavirus.health.ny.gov and click on “Find a Test Site”.
  • Per NYS DOH regulations, we cannot permit visitors from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory.
  • Visitors will be screened for symptoms of COVID-19 upon arrival at the Main Entrance to the hospital.  Anyone who has symptoms of or reports a recent exposure to COVID-19 will not be permitted to visit.
  • Visitors must be 18 years of age or older and are required to provide their name and contact information, and the name of the resident they are visiting. 
  • Visitation is not permitted in resident rooms or treatment areas.
  • Residents are limited to one healthy visitor at a time.
  • Visitation is only permitted in a well-ventilated space.
  • Visitors are required to perform thorough hand hygiene upon entering and leaving the TCU
  • Visitors are required to wear a surgical mask at all times; one will be provided if needed.
  • Additional Personal Protective Equipment will be provided and must be worn if indicated.
  • Residents are required to wear a facemask covering the nose and mouth, if medically tolerated.
  • Visitors must remain socially distanced, from others at a minimum of 6 feet apart, except when assisting with wheelchair mobility.
  • Visitors who do not adhere to these policy requirements will be prohibited from visiting.

Please note, the visitor policy may be adjusted to ensure the safety of staff, patients and visitors.

We will support connection to family and friends through virtual means such as phone, Face Time, Skype or Zoom meeting. By doing this, we aim to meet our patients and their families’ needs while ensuring a safe environment.

Thank you for your understanding in these very difficult times. Please check the visitor policy for updates prior to your visit.

Due to these visiting restrictions, the following enhancements for patients have been enabled:

  • FREE television service for all patients
  • Patients will be asked to designate an external partner in their care, to whom updates on their condition will be provided daily
  • Patient discharge instructions will be made available for playback from any phone the patient chooses and will contain all pertinent information to the individual patient’s case. Instructions will be provided and can be shared with family members if the patient chooses

All Emergency Department Patients

You must use the Emergency Department entrance off Oceanside Road (back of the hospital). There is no Emergency Department access through the main entrance of the hospital.

Public Events Cancellation

In order to best protect our patients, staff and community from the current public health crisis related to COVID-19, effective March 10, we have instituted a temporary policy cancelling all in-person lectures, events, classes, and meetings across the Mount Sinai Health System. We apologize for the inconvenience and appreciate your understanding.

Protecting Yourself from COVID-19

The steps to protect yourself from COVID-19 are generally the same as those for the flu:

  • Wash your hands frequently with soap and water for at least 20 seconds, or with an alcohol-based hand sanitizer if soap and water are not available
  • Avoid close contact with sick people
  • Cover your cough or sneeze with a tissue or your elbow
  • Clean and disinfect frequently touched objects and surfaces using a household cleaning spray or wipe.
  • The Centers for Disease Control and Prevention (CDC) does not recommend that people who are well wear a face mask to protect themselves from respiratory illnesses, including the flu and COVID-19. Face masks should be used by people who show symptoms of these diseases to help prevent the spread of the disease to others.

The CDC website remains your best source for up-to-date, detailed information about COVID-19. Mount Sinai Health System experts also offer important facts and scientific insights about the disease.

CDC Resources

CDC Website
Information from the CDC on COVID-19

COVID-19 Infographc

Learn More

Frequently Asked Questions (FAQs)
Preventive measures for Flu & COVID-19
How to Wash Your Hands the Right Way (Video)

Update on the Coronavirus - Newsletter

Update on the Coronavirus - Issue 1
Update on the Coronavirus - Issue 2
Update on the Coronavirus - Issue 3
Update on the Coronavirus - Issue 4
Update on the Coronavirus - Issue 5
Update on the Coronavirus - Issue 6
Update on the Coronavirus - Issue 7
Update on the Coronavirus - Issue 8
Update on the Coronavirus - Issue 9
Update on the Coronavirus - Issue 10
Update on the Coronavirus - Issue 11
Update on the Coronavirus - Issue 12
Update on the Coronavirus - Issue 13
Update on the Coronavirus - Issue 14

Thank You

A big thank you to our amazing community and more than 50 local businesses for their support during this difficult time. Your donations of food for our hardworking nurses and staff have warmed our hearts and lifted our spirits. We are so grateful.

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