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Mount Sinai South Nassau Reopens to Visitors

Limited hours and social distancing regulations will be in place

Posted: Jun. 17, 2020
Mount Sinai South Nassau Reopens to Visitors

Mount Sinai South Nassau began welcoming back visitors to the hospital in Oceanside effective Friday, June 19, from 4 to 8 pm.

  • Patients may now have more than one visitor, but no more than one visitor at a time and for no more than a total of four hours per day. Visiting hours are 4-8p daily. Behavioral Health visiting hours are 6p-8p daily. Companions for Emergency Department (ED) Patients, please see policies below.
  • Per New York State Department of Health regulations, we cannot permit visitors from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory
  • Visitor must be 18 years or older
  • Visitor will be required to provide their name and contact information and the name of the patient they are visiting
  • Each visitor will undergo a symptom and temperature check upon entering the hospital.
  • Visitation will be denied to anyone who reports significant exposure to or symptoms of Covid-19 within 14 days of the visit. Symptoms include:
    • Temperature equal to or greater than 100 or Chills
    • Body or muscle aches
    • Loss of taste or smell
    • Loss of appetite, vomiting or diarrhea
  • Thorough hand hygiene must be performed before entering and upon leaving the patient’s room
  • A surgical mask is required to be worn at all times; one will be provided if needed.
  • Additional Protective Equipment will be provided if indicated
  • Once in the facility, the visitor must remain in the patient’s room throughout the visit except when requested to leave by the staff
  • No visitor access at the Washington Avenue entrance
  • There are no changes to the Pediatrics or Maternity visiting policies

There are limited policy exceptions for HEALTHY visitors, including:

  • Labor and Delivery, including immediate postpartum period: One healthy visitor, no rotation.
    • Patient’s support person will be allowed to stay with the mother until her until her discharge from the hospital
    • Patient’s support person will be allowed to come and go to and from the hospital during the time of the patient’s hospitalization
    • Patient’s support person will be instructed to wear a mask for the duration of being in the hospital
    • Patient’s support person will be assessed for signs and symptoms of COVID, including temperature checks every 12 hours
    • Obstetrics Visitor Policy FAQ
  • Pediatrics, NICU and Pediatrics ED: One healthy visitor allowed. (Rotation between two healthy visitors is only allowed in prolonged hospitalizations but only one visitor may be present at a time.)
  • Immediate End of Life situations: Two healthy visitors (only one may be present at a time), as long as we can ensure visitor and staff safety. If the patient is a parent of a minor child, one adult family member and one child may be permitted at the bedside.
  • Patients for Whom a Support Person has been determined to be essential to the care of the patient (medically necessary) including patients with intellectual and/or development disabilities and patients with cognitive impairments including dementia: One healthy visitor allowed. (Rotation between two healthy visitors is only allowed in prolonged hospitalizations but only one visitor may be present at a time.)

All visitors will be screened for symptoms of COVID-19, including temperature checks upon admission and every 12 hours thereafter. If a visitor shows any symptoms, staff will politely ask them to leave and provide appropriate follow-up information.

Depending on the patient situation, some visitors will be required to wear personal protective equipment (PPE).

Emergency Department Companion Policy

  • Emergency Department (ED) patient companions must check in through the ED entrance only
  • Patients being seen in our ED may have one (1) companion present with them for no more than 30 minutes each day.
  • A companion must be 18 years or older and must provide their name and contact information and the name of the patient they are accompanying
  • A companion must undergo a symptom and temperature check upon entering the ED
  • Entrance will be denied to any companion who reports exposure to or symptoms of COVID-19 within 14 days of the visit
  • Per New York State Department of Health regulations, we cannot permit a companion who has recently traveled from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory
  • Thorough hand hygiene must be performed before entering and upon leaving the ED
  • A companion’s presence is subject to the direction of the patient, and is not expressly granted
  • A surgical mask must be worn at all times; one will be provided if needed.
  • Additional Personal Protective Equipment will be provided and must be worn if indicated
  • A companion may not leave the ED, but must remain with the patient through out the visit except when requested to leave by the staff
  • Once a companion’s visitation time limit has been reached, they must exit the ED
  • No loitering inside, outside or near the ED is permitted.

Transitional Care Unit Visiting Policy

Visiting hours for the Transitional Care Unit (TCU) are between 4pm - 8pm for a 30 minute-duration per visit. Visitors must call the TCU at (516) 632-3500 in advance and schedule visitation to avoid therapy interruption and unnecessary waiting.

  • Per NYS DOH regulations, we cannot permit visitors from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory.
  • Visitors will be screened for symptoms of COVID-19 upon arrival at the Main Entrance to the hospital.  Anyone who has symptoms of or reports a recent exposure to COVID-19 will not be permitted to visit.
  • Visitors must be 18 years of age or older and are required to provide their name and contact information, and the name of the resident they are visiting. 
  • Visitation is not permitted in resident rooms or treatment areas.
  • Residents are limited to one healthy visitor at a time.
  • Visitation is only permitted in a well-ventilated space.
  • Visitors are required to perform thorough hand hygiene upon entering and leaving the TCU
  • Visitors are required to wear a surgical mask at all times; one will be provided if needed.
  • Additional Personal Protective Equipment will be provided and must be worn if indicated.
  • Residents are required to wear a facemask covering the nose and mouth, if medically tolerated.
  • Visitors must remain socially distanced, from others at a minimum of 6 feet apart, except when assisting with wheelchair mobility.
  • Visitors who do not adhere to these policy requirements will be prohibited from visiting.

Please note, the visitor policy may be adjusted to ensure the safety of staff, patients and visitors.

We will support connection to family and friends through virtual means such as phone, Face Time, Skype or Zoom meeting. By doing this, we aim to meet our patients and their families’ needs while ensuring a safe environment.

Thank you for your understanding in these very difficult times. Please check the visitor policy for updates prior to your visit.

Due to these visiting restrictions, the following enhancements for patients have been enabled:

  • FREE television service for all patients
  • Patients will be asked to designate an external partner in their care, to whom updates on their condition will be provided daily
  • Patient discharge instructions will be made available for playback from any phone the patient chooses and will contain all pertinent information to the individual patient’s case. Instructions will be provided and can be shared with family members if the patient chooses

“We recognize that patients who have visitors generally do better and make a faster recovery,” said Richard J. Murphy, Mount Sinai South Nassau’s President and CEO. “We are as anxious as our patients to reunite them with their loved ones. This is another important step toward returning our hospital to more normal operations. We always operate with our patients’ needs foremost in all we do and having family members present at the bedside is at the top of our list.”

The hospital continues to closely monitor the coronavirus situation and its visitor policy may be altered as the need arises. These new visiting rules are in effect to keep all patients, including your loved one, safe from germs. If you have a cold or flu-like symptoms, please stay home.

The hospital is taking extraordinary measures to provide a safe and sterile environment for patients, visitors, and staff, thoroughly cleaning and sterilizing all units and departments (as well as its comprehensive network of outpatient specialized health care centers).  While a small number of COVID-19 patients are still being treated at Mount Sinai South Nassau, they are isolated from non-COVID-19 patients. The Emergency Department also is screening patients seeking emergency treatment, so non-COVID-19 patients and staff can be in a safe environment.

Patients visiting the hospital for any procedure, oncology or infusion treatment, or surgery are required to undergo pre-procedure COVID-19 testing at a new drive-up COVID-19 testing site in the hospital’s Washington Avenue parking lot. The test must be performed no more than two days before the procedure.

For more information about COVID-19, go to www.mountsinai.org/southnassau.

This release was updated July 15, 2020 to reflect current visiting policy.