Patient Advocates at Mount Sinai South Nassau

Patient Advocates are professionals who can assist you and your loved ones in many ways, from talking about anxieties related to your visit, to answering questions and resolving problems. We can also help you to connect with the people to give you specific information you need, so you can address concerns or learn more about the care of you or your loved one. And if you need help understanding any of our hospital policies or procedures or have a concern, contact us for that, too.

Patient Advocates at Mount Sinai South Nassau speak both English and Spanish, and they can connect you with professionals who speak many other languages.

• To speak with a Patient-Relations representative, call (516) 632-3414
  

Multicultural Services (Language, Diversity & Inclusion Services)

Mount Sinai South Nassau provides many types of services for members of the diverse communities we serve and partners with several agencies in the community to do so. Our initiatives include:

• Interpretation Services provided by phone in over 200 languages, face to face, or iPad
• Services for various religious faiths
• Language Coordinator
• Cultural Initiative Assistant
• Community CPR in Spanish
• Spanish Educational Channel
• Diversity Council
• Community Education & Outreach Employee Resource Group
• Nurses Against Racism Committee
• Martin Luther King Committee

Questions or Concerns About Quality

Mount Sinai South Nassau offers many ways to ask questions or report concerns about quality of care. You can contact:

• One of our Patient Advocates: (516) 632-3414
  
• Our Performance Improvement Department: (516) 632-3890
  
• The New York State Department of Health:

Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
1-800-804-5447

• The Joint Commission Office of Quality Monitoring:

One Renaissance Blvd.
Oakbrook Terrace, Il 60181
1-800-994-6610